This page contains information about the basis of our working arrangement. It also tells you who to get in touch with if you are dissatisfied with my service.

The topics covered are as follows:

• Ethical considerations
• Types of life coaching available
• Sessions
• Payment
• Credit cards
• Refunds
• Fees
• Emergency calls
• Cancellation and cessation policy
• Confidentiality
• Supervision
• Note taking

Ethical considerations:

I am a member of the American Counseling Association (ACA), the International Association for Marriage and Family Counselors (IAMFC), the United Kingdom Association of Humanistic Psychology Practitioners (UKAHPP) and I am a professional member of the US Association for Humanistic Psychology (AHP).

I am registered as a psychotherapist and group psychotherapist by the United Kingdom Council on Psychotherapy (UKCP), the UK national governing board for psychotherapy.

I am registered as a counselor by the United Kingdom Register of Counselors (UKRC), the UK national register for accredited counselors.

I practice under the Codes of Ethics and Practice published by the UKAHPP. These codes conform to the guidelines laid down by the ACA, the UKCP, and the UKRC.

TOP

Types of life coaching available:

Note: services are available in telephone or email formats, or in a combination of these.

• Personal dynamic life coaching for individual adults and adolescents;
  
• Business coaching for individuals and business partners;
  
• Relationship coaching for couples;
• Supervision for coaches who wish to extend the depth of their own work.
  

TOP

Sessions:

• A full session is of 50 minutes duration.
  
• A typical 'mixed-format session' might consist of a twenty-five minute telephone session together with emails and short telephone calls.
  

Regular times for sessions are agreed at the start of the working arrangement. These times remain yours unless changed by mutual agreement. Full sessions begin at ten minutes past the hour and end on the hour. Sessions end on the hour even if they start late unless I am the cause of the lateness. Where sessions are of less than an hour, as in mixed-format arrangements, the start and finish times are mutually determined. For telephone sessions via landlines within the USA or to the UK, I will make and pay for the call.

TOP

Payment:

Payments may be made by check or major credit card. Exact arrangements will be agreed at the onset of a working agreement.

TOP

Credit cards

Credit card payments can be made directly through this web site. Click here or on the credit card logos in the navigation column to be taken to the relevant page. Alternatively, you can pass your card number to me over the 'phone. Then each month we will agree the fees for that payment period and this amount will be collected against your credit card number.

TOP

Refunds

In the event that I am unable to provide the service as promised, you will receive a refund check for the undelivered time. Should you find our work unsatisfactory after a period of time, you will receive a refund of the terminating session's payment plus any payments outstanding against future sessions. This will be understood to terminate our working relationship.

TOP

Fees (at 3/2008):

• A 50-minute session fee, with email support, is $120.00. This includes the cost of the telephone call if the client is accessed via landline in the UK, USA, or most other places.
  
• Mixed-format sessions are calculated on a pro-rata basis. A typical coaching mix would include a 25-minute telephone session a week plus emails and short 'phone calls for $520.00 per month.
  
• When email is used as the primary mode of communication, each exchange costs $60.00.
  

TOP

Emergency calls:

Clients not on a mixed-format arrangement may occasionally telephone at times other than their regular hours if they need to. Reasonable time spent on such calls will not be charged for.

TOP

Cancellation and cessation policy:

Individual sessions may be canceled without charge provided that 24 hours' notice is given. If preferred, and if time is available, clients can reschedule their session to a different time. In the event of a late cancellation due to weather conditions a half fee is payable.

The client can discontinue the working arrangement at any time on 24 hours' notice. However, it is usually regarded as good practice to discuss the ending of a relationship some time before it takes place. This allows time to arrive at a satisfactory resolution and conclusion.

TOP

Confidentiality:

I may discuss matters relating to yourself in the confidential context of 'supervision' (described in the next paragraph) unless you specifically request otherwise. With this exception, anything you say or do during sessions is held in complete confidence and will not be repeated without your explicit permission. Clients are not bound by such confidentiality and may therefore discuss their work with whom they choose. Couples and other partners form their own agreements covering the confidentiality of each other's material.

TOP

Supervision:

Supervision is a professional practice designed to extend a coach's understanding and effectiveness. The practitioner discusses specific client issues with one or more colleagues in order to gain additional insight. When a client's material is used in this process the client is disguised by changing names and other identifying information. Supervision itself is conducted under strict confidentiality.

TOP

Note taking:

I take no notes other than basic name, address and family data and a record of session dates and payments.

If you would like discuss any aspect of the working agreement for Dynamic Life Coaching, please email or call to schedule a free 30-minute 'phone discussion. My telephone number is below.

TOP               Add this page to your Favorites